Returns & Exchanges

At GOWN, every item is specially sourced and imported just for you from trusted brands in the USA. Because of this, all orders are considered final once confirmed.

Before You Order

Please review the product description and size guide carefully before placing your order. If you need help choosing the right size, our team will be happy to assist you via Instagram, Facebook, or WhatsApp.

Returns & Refunds

We do not offer refunds for:

• Change of mind after placing an order, you can modify or cancel your order within 1 hour after confirmation.
• Incorrect size selected by the customer.
• Minor color variations caused by screen settings or lighting.

Exchanges

Exchanges are available for Immediate Delivery products only.

For special-order items, exchanges can only be made for products available in our Immediate Delivery collection.

To qualify for an exchange:

• The item must be unused, unworn, and in its original condition.
• All tags and packaging must be intact
• The exchange request must be submitted within 24 hours of delivery.

The following items are not eligible for exchange:

• Underwear
• Swimwear
• Accessories

Exchange Process

1. Contact us within 24 hours of receiving your order.
2. Share your order number and the item you'd like to exchange.
3. Select a replacement item from our Immediate Delivery collection.
4. Once the original item is received and passes inspection, your replacement will be shipped.

Customers are responsible for any exchange shipping fees.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and send clear photos or videos. Our team will review the issue and assist you as quickly as possible.