Refund policy

At GOWN, your satisfaction matters to us. Each order is carefully sourced and prepared to ensure the best quality.

Since items are custom-imported per order, please note the following:

Returns & Exchanges
Returns or exchanges are not accepted for:

  • Incorrect size selected by the customer

  • Change of mind after placing the order

  • Minor color differences due to screen or lighting variations

Damaged or Incorrect Items
If your item arrives damaged or incorrect:

  • Contact us within 24 hours of delivery

  • Send clear photos or videos as proof

  • Our team will review and assist you promptly

Before Ordering
Please review size charts, product descriptions, or contact customer support if you need help.

For any questions, reach us via Facebook Messages or Instagram DMs.